Needham Air Privacy Policy – 24/04/2006

1. The Information We Collect

We collect personal information necessary to provide our services and ensure safety at your property. This includes:

Personal Identifiers: Name, residential address, and contact details.
Property Data: Service history, equipment types (e.g., HVAC models), and electrical layouts.
Digital Data: IP addresses and cookies to optimize your website experience.

2. Transparency in Automated Decision-Making (APP 1.7)

In compliance with the December 2026 transparency standards, we disclose that we use automated computer programs and AI-enabled tools to assist our operations:

Kinds of Data Used: We use contact details and service history in our automated systems.
Automated Support: We use AI-powered scheduling and diagnostic tools to assist our technicians in providing faster, more accurate service.
Human-in-the-Loop: While we use technology to assist in decision-making (such as optimizing dispatch routes), we do not use fully automated systems to make decisions that significantly affect your legal rights or financial standing without human oversight.
Your Right to Inquiry: You may request an explanation regarding any automated process that has impacted your service by contacting us at [Insert Email].

3. Data Grounding & Security

We employ “Data Grounding” techniques, ensuring that any AI tools used by our team only have access to the specific information required for the task at hand. Your data is stored on secure, Australian-based servers and is never sold to third-party AI training sets.

4. Access, Correction, and Complaints

Under the Privacy Act, you have a right to access the personal information we hold about you.

To Request Access: Email [Insert Email] with the subject “Data Access Request.”
Complaints: If you believe we have breached the Australian Privacy Principles, please contact us. We aim to resolve all complaints within 30 days.

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47 years of delivering excellence

Recently, I needed to replace the 18 year old ducted heating and A/C system in my apartment. When researching options on the internet, I was delighted to see that Needham Air was still in business - having used them 30+ years ago! Paul Needham did a site inspection prior to providing a detailed quote that included how they would would manage the specific challenges of an inner city location and an apartment on an upper level of a large high rise complex. The installation was on time and demonstrated outstanding project/timeline/logistics planning and management. Communication was excellent, staff were professional, very pleasant and demonstrated great teamwork - as did the contractors (electrician John, and plasterers James and Jarrad). I highly recommend Needham Air. It was a very difficult job - and I can’t fault them. My experience definitely confirms that you get what you pay for!

Margaret Hilbert

31/05/2023

I can’t speak too highly of this family owned and run business. They really care about their customers. They installed my Actron ducted reverse cycle air conditioner over 9 years ago and have serviced and maintained it for me each year. Its used almost daily, continuously 24/7 in summer and hasn’t missed a beat, until recently and it needed a repair. They were quick to respond with a fault diagnosis. Their very polite, respectful and efficient technician came back with the needed part and got us back up and running. Keep up the great work Needhamair !

V Bradley

14/05/2023

I am a returning customer to Needham Air. Hard to believe our previous Mitsubishi reverse cycle air-conditioner stopped working after 24 years! LOL That's why I went straight to Paul Needham to purchase another Mitsubishi reverse cycle air-conditioning unit. Paul's knowledge and professional approach ensured we were happy with the explanation of how the new system worked and it was promtply installed. I highly recommend Needham Air to anyone requiring a reverse cycle air conditioning system.

Cassandra Stewart

12/05/2023

From first contact through to installation, everyone was friendly and professional. Very happy with my purchase. I would highly recommend Needhamair.

Narayani Palmer

10/05/2023

Needham were the second installer we contacted and absolutely blew the first one out of the water with the quality of their design and the units supplied. Dave's design was efficient and took into account our need to keep everything as hidden as possible from the exterior. The install was fast despite being quite a complicated retrofit, the sparky Mark was great, and everything is practically invisible. Can't recommend Dave, Mark and the team highly enough.

Magnus Newman

26/04/2023

Installation of a ducted reverse cycle airconditioning system, plus removal of an old evaporative system, and 2 old split systems. From the initial showroom contact, thhrough to site assessment, design & installation, the experience was a positive one. The staff (at all stages) were friendly, professional, efficient & worked well as a team. This is our second installation with this company & we would highly recommend.

Julie H

22/04/2023

Once again Needham does not disappoint with their quality of service and punctuality.

Alisa Fassetta

21/04/2023

From the moment David turned up at the house for our quote, I knew this was going to go smoothly. David listened to what we wanted and supplied alternatives, which were excellent. On the follow up meeting with David and the installer the plan, for three seperate systems was further refined. The installation was smooth and on time, the installation was excellent and all rubbish was removed from site. My elderly mother is extremely happy with the final result. All round excellent job

Simon Hollingshead

16/03/2023

Thanks, Needham Air for your wonderful customer service and attention to detail! You were able to diagnose and repair our A/C system in no time at all and were extremely easy to deal with. We appreciate it very much & wouldn't go anywhere else!

Tammy Norton-Smith

24/02/2023