Warranty Information
We live and breathe your air
We are committed to making sure you get the maximum comfort possible from your Needhamair air conditioning system.
That’s why, whenever we install an air conditioner, we save the technical details in our database. This gives our dedicated service and maintenance division full access to all the information we need to look after your system today and well into the future.
We can instantly lookup:
- Full warranty information
- Unit model & serial number
- Full ‘as-built’ drawings
- Photo documentation of installation
- Commissioning reports
- Quotation & contracts
- The manufacturer of all components installed
- Model numbers
We make sure that all our staff, from our service coordinator in the office to the service technicians on site have access to this information at their fingertips. This means that there are no delays in keeping your system working at its best!
Protecting your valuable investment
The absolute quality of our products, consultants and installation teams allows us to provide a five-year warranty on residential units (such as reverse cycle air conditioning) and generally two years conditional on our commercial air conditioning installations, with complete confidence. Here are the warranties you can expect:
- 5-year Mitsubishi Electric, ActronAir and LG’s manufacturer’s warranty
- 10-year Needhamair’s ‘Eco’ range of R1.5 rated flexible ducting warranty
- 5-year zone motor warranty
- 25-year sheet metal components guarantee
- Needhamair covers you from every direction.
Needhamair – honouring its warranties for 44 years.
44 years of delivering excellence
Recently, I needed to replace the 18 year old ducted heating and A/C system in my apartment.
When researching options on the internet, I was delighted to see that Needham Air was still in business - having used them 30+ years ago!
Paul Needham did a site inspection prior to providing a detailed quote that included how they would would manage the specific challenges of an inner city location and an apartment on an upper level of a large high rise complex.
The installation was on time and demonstrated outstanding project/timeline/logistics planning and management.
Communication was excellent, staff were professional, very pleasant and demonstrated great teamwork - as did the contractors (electrician John, and plasterers James and Jarrad).
I highly recommend Needham Air. It was a very difficult job - and I can’t fault them.
My experience definitely confirms that you get what you pay for!
Margaret Hilbert
31/05/2023
I can’t speak too highly of this family owned and run business. They really care about their customers. They installed my Actron ducted reverse cycle air conditioner over 9 years ago and have serviced and maintained it for me each year. Its used almost daily, continuously 24/7 in summer and hasn’t missed a beat, until recently and it needed a repair. They were quick to respond with a fault diagnosis. Their very polite, respectful and efficient technician came back with the needed part and got us back up and running. Keep up the great work Needhamair !
V Bradley
14/05/2023
I am a returning customer to Needham Air. Hard to believe our previous Mitsubishi reverse cycle air-conditioner stopped working after 24 years! LOL That's why I went straight to Paul Needham to purchase another Mitsubishi reverse cycle air-conditioning unit. Paul's knowledge and professional approach ensured we were happy with the explanation of how the new system worked and it was promtply installed. I highly recommend Needham Air to anyone requiring a reverse cycle air conditioning system.
Cassandra Stewart
12/05/2023
From first contact through to installation, everyone was friendly and professional. Very happy with my purchase. I would highly recommend Needhamair.
Narayani Palmer
10/05/2023
Needham were the second installer we contacted and absolutely blew the first one out of the water with the quality of their design and the units supplied. Dave's design was efficient and took into account our need to keep everything as hidden as possible from the exterior. The install was fast despite being quite a complicated retrofit, the sparky Mark was great, and everything is practically invisible. Can't recommend Dave, Mark and the team highly enough.
Magnus Newman
26/04/2023
Installation of a ducted reverse cycle airconditioning system, plus removal of an old evaporative system, and 2 old split systems. From the initial showroom contact, thhrough to site assessment, design & installation, the experience was a positive one. The staff (at all stages) were friendly, professional, efficient & worked well as a team. This is our second installation with this company & we would highly recommend.
Julie H
22/04/2023
Once again Needham does not disappoint with their quality of service and punctuality.
Alisa Fassetta
21/04/2023
From the moment David turned up at the house for our quote, I knew this was going to go smoothly. David listened to what we wanted and supplied alternatives, which were excellent. On the follow up meeting with David and the installer the plan, for three seperate systems was further refined. The installation was smooth and on time, the installation was excellent and all rubbish was removed from site. My elderly mother is extremely happy with the final result. All round excellent job
Simon Hollingshead
16/03/2023
Thanks, Needham Air for your wonderful customer service and attention to detail! You were able to diagnose and repair our A/C system in no time at all and were extremely easy to deal with.
We appreciate it very much & wouldn't go anywhere else!
Tammy Norton-Smith
24/02/2023
